In a recent turn of events, a Bengaluru resident has successfully secured compensation of Rs. 1 lakh from the Apple India service center after facing issues with his iPhone 13. The incident serves as a reminder of the importance of understanding warranty terms, diligent device care, and the significance of efficient customer service.
The saga began when the man purchased his iPhone 13, complete with a one-year warranty. Several months later, he encountered problems with the device’s battery and speaker. Concerned but hopeful for a resolution, he promptly visited the Apple service center in August 2022, where he was reassured that the issues could be rectified, and he would have his phone back within a week.
However, two weeks passed without any word from the service center, leaving the customer in the dark about his device’s status. When he eventually received communication from an Apple representative, he was taken aback by the revelation that his phone had been damaged by foreign substances. Regrettably, this issue was declared outside the scope of the one-year warranty.
Despite persistent efforts, including multiple emails to Apple representatives, the man received no response or resolution to his concerns. In October 2022, he took legal action by serving a legal notice and later filed a formal complaint with the local consumer dispute resolution commission.
The recent verdict in the case has ruled in the customer’s favor, ordering Apple India to pay him Rs. 1 lakh in compensation, coupled with an additional Rs. 20,000 for the challenges and hardships he endured throughout the ordeal.
This incident highlights several key takeaways. Firstly, it underscores the significance of comprehending the terms and conditions of warranties and the limitations they may impose. Additionally, it serves as a stark reminder to handle electronic devices with care to prevent unintentional damage.
Furthermore, the incident brings to the forefront the necessity for companies to provide timely and effective customer service, addressing consumer complaints promptly and fairly.
In conclusion, when encountering any issues with your iPhone or any electronic device, it is essential to reach out to the manufacturer or authorized service center without delay to resolve the matter. If you have any doubts about warranty coverage or require guidance on device maintenance, seeking advice from experts is always a prudent course of action.
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2.https://www.techradar.com/how-to/how-to-claim-compensation-if-your-iphone-experienced-batterygate